General
What is Mahavastu Remedies?
MahaVastu Remedies Activates the natural earth powers to generate a special process towards fulfillment of your desires. Once these powers sense your desires, they programme the inner mind to convey your wishes to the universe and help you to attract Money, Love, Happiness and Prosperity.
Where are you located and do you have a physical store?
We are located at F-321, F Block, Sector 63, Noida, Uttar Pradesh 201301. Yes, we have a Physical Store at this location.
We invite you to visit us during our business hours between 10AM to 5PM to explore our products and services.
How can I contact you and what are your Customer Service hours?
You can contact us by calling our customer care number 09910300805 between 10:00 AM and 6:00 PM, Monday to Saturday.
Our team is here to assist you with any enquiries or support you may need.
How can I place an order and do I need an account?
Placing an order on our website is Easy and Straightforward. Follow these basic steps:-
- Browse our products and select the items you wish to purchase.
- Add the selected items to your cart.
- Proceed to checkout.
- Enter your shipping and payment information.
- Review your order and submit it.
- You do not need an account to place an order. Simply follow the steps above and complete your purchase as a guest.
Order Related
How can I apply a discount code and what if it’s not working?
To apply a discount code follow these basic steps:-
- Add the items you wish to purchase to your cart.
- Proceed to the checkout page.
- Enter your discount code in the designated field.
- Click "Apply" to see the discount reflected in your total.
If your discount code is not working, please ensure the following:-
- The code has been entered correctly without any typing error.
- The code has not expired.
- The items in your cart meet the conditions of the discount code (e.g., minimum purchase amount, specific products).
If you continue to experience issues, please contact our customer service team by calling our customer care number 09910300805 between 10:00 AM and 6:00 PM, Monday to Saturday. We will be happy to assist you.
Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order after placing it, but this must be done before the order has been shipped.
To cancel or modify your order, please contact our customer service team as soon as possible by calling our customer care number 09910300805 between 10:00 AM and 6:00 PM, Monday to Saturday.
Please have your Order Number ready to expedite the process. Once your order has been shipped, we are unable to cancel or modify it, but you may be eligible to return the items following our return policy.
Do you offer free shipping, international shipping, and same-day delivery?
Yes, we offer Free delivery on all orders.
We also ship internationally. To place an international order, please get in touch with our customer care number 09910300805 between 10:00 AM and 6:00 PM, Monday to Saturday.
Same-day delivery is available on a case-by-case basis within the Delhi NCR region.
How long will it take to receive my order and how can I track it?
Orders within India are typically delivered within 5-7 days from the date of purchase depending on the locations.
For international orders, delivery times may vary based on the destination and customs clearance processes.
Once your order has been shipped, you will receive updates on WhatsApp. Additionally, you can track your order by sending "Track my Order" on WhatsApp after it has been shipped.
You will also receive updates via email and WhatsApp through our delivery partner.
If you have any questions or need further assistance with tracking your order, please contact our customer service team by calling our customer care number 09910300805 between 10:00 AM and 6:00 PM, Monday to Saturday.
Do you offer bulk or corporate orders, and are there discounts for such orders?
Yes, we offer Bulk and corporate orders. For inquiries regarding bulk or corporate orders, please contact our customer care team at 09910300805 between 10:00 AM and 6:00 PM.
Discounts for Bulk or corporate orders may be available depending on the order quantity and products selected.
Our customer care team will be happy to provide you with more information and assist you with your order.
Return/Replacement
What if I receive a damaged, defective, or wrong item?
If you receive a damaged, defective, or wrong item, please contact our Customer Care team immediately.
We apologize for any inconvenience and will work to resolve the issue promptly.
To report a damaged, defective, or wrong item, you can:Call our customer care number 09910300805 between 10:00 AM and 6:00 PM, Monday to Saturday.
Email us at remedies@mahavastu.com.
Please provide your order number and details of the issue, along with any relevant proof, such as photos or videos, if requested.
Our team will assist you with a replacement or refund, depending on the situation.
Can I exchange an item or get a refund instead of a replacement?
The possibility of exchanging an item or receiving a refund instead of a replacement depends on the situation and is handled on a case-by-case basis.
For further assistance regarding exchanges or refunds, please contact our customer care team by calling our customer care number 09910300805 between 10:00 AM and 6:00 PM, Monday to Saturday.
Our team will assess your request and provide you with the best solution based on your specific case.
What is your return policy and how do I request a return or replacement?
Our return policy allows for returns and replacements within 14 days of receiving your order. To be eligible for a return or replacement, the item must be unused and in the same condition that you received it. It must also be in the original packaging. For detailed information about our return policy, please visit our Return Policy Page. To request a return or replacement, please contact our customer service team at 09910300805 between 10:00 AM and 6:00 PM, Monday to Saturday. Provide your order number and details of the item you wish to return or replace. Our team will guide you through the process and provide you with further instructions.
Payments
What payment methods do you accept and is it safe to use my credit/debit card on your website?
We accept the following payment methods:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- Net banking
- Wallets (Paytm, PhonePe, etc.)
- UPI
Your security is our top priority. We use industry-standard encryption protocols to ensure that all your personal and payment information is kept secure.
Our website is also PCI DSS compliant, which means it meets the highest standards for payment card security. You can shop with confidence knowing that your information is protected.
What should I do if I experience a payment error or if I was charged but my order was not placed?
If you experience a payment error or if you were charged but your order was not placed, please follow these steps:-
- Check your email for an order confirmation. Sometimes, the order may have been placed successfully despite the payment error.
- Verify your bank or payment gateway account to confirm if the payment was processed.
- If you did not receive an order confirmation and the payment was not processed, please contact our customer service team immediately via our chatbot or by calling our customer care number 09910300805 between 10:00 AM and 6:00 PM, Monday to Saturday.
- Provide details of the payment error, including any error messages received, and our team will assist you in resolving the issue.
Do you offer Cash on Delivery (COD) and how do I pay for it.
Yes, we offer Cash on Delivery (COD) for eligible orders.
When you choose COD, you can pay for your order in cash at the time of delivery.